WordPress Site Maintenance

Your website is more than files on a host; it’s a showcase of your company on the internet.

The same way you don’t leave your house without sweeping or taking the garbage out for a year, you can’t leave your website without maintenance.

Let us worry about keeping your site working so you can be busy keeping your company producing.

FAQ (Frequently Asked Questions)

Q: What are “offsite” backups?
A: Usually, backup plugins or backups offered by a hosting server are saved on your own website, but if something happens to your website or hosting server, you will be left without backups. It is like keeping all countable documents in your office and having your office burn down. You lose it all and must start over. An offsite backup secures you; if something happens to your website, you will have the chance to recover everything.

Q: What is the purpose of paying you to update WordPress, plugins, or themes? As far as I know, updates are automatic, or I can do it by myself.
A: WordPress and its ecosystem are constantly updating and always bringing fixes and improvements to the main system (WordPress) as well as plugins and themes. That’s why it’s essential to have all updated, so you avoid security flaws and get the last improvements. However, sometimes updates bring errors affecting hundreds of sites, and it’s better to avoid them until the solution is released. Our work is to track what plugins could cause errors in your site and to update them only when they are secure, so you won’t lose valuable visits due to a plugin crash. That’s why, on our higher plans, we back up your site and perform a visual inspection after the update to confirm everything is OK and roll back the update if it fails.

Q: What is a minor change?
A: A minor change is every work that takes us less than an hour. Some examples are: add a menu, change the color, or change an image. If you have some minor changes that you think will take us less than 10 minutes each, our recommendation is that you ask all at once, because every time you ask for a minor change, it will count as “one minor change.”

Q: What happens if I run out of minor changes?
A: If you run out of minor changes, you can hire a new “minor changes” plan. Contact us to talk about it.

Q: What happens if what I ask takes more than an hour?
A: Here we have several options:
1. If you still have minor changes available, we will inform you that your tasks will use up X minor changes.
2. We will inform you that your task is more complex than the minor changes you have available, and you will have to choose between purchasing a “minor change” package or being told that this is not a minor change and requires custom development.

Q: What is a minor configuration task?
A: A minor configuration task is a simple plugin or theme setup that requires our help. Some examples include setting up a payment gateway, connecting a plugin to a service, or adding a marketing pixel to your site. If the setup requires multiple steps or communication with the provider, it doesn’t count as a minor configuration, and you may need to purchase a “minor change” package. If you have any questions about whether your setup is minor, please contact us.

Q: I still have questions; how do I contact you?
A: If you have additional doubts, you can send us a message in the contact form, and we’ll be answering you as soon as possible. You can also write to the chatbot.